Refund Policy

1. Summary

You have 14 days from your order confirmation to change your mind and get all your money back, for any reason or none. After that a piece is not refundable, but you can offer it for resale to another collector at any time.

2. Your 14-day right to withdraw

2.1 If you are a consumer, you may withdraw from your purchase within 14 calendar days, beginning the day after we send your order confirmation. You do not need to give a reason and we will not ask for one.

2.2 To withdraw, send a clear statement to info@ayni-unit.com from the email address on the order, quoting your order reference. You may use the form in section 9, but you do not have to. What matters is that you send it before the 14 days are up — not when we read it.

2.3 We refund the full amount you paid, including any charge we applied, within 14 days of receiving your notice.

2.4 The right does not apply where you have already resold the piece to another collector, because it is no longer yours to give back.

3. What happens to the piece

3.1 On a valid withdrawal, the record of your ownership is cancelled and the piece returns to us.

3.2 Its serial number goes back into the unissued pool for that edition and may later be issued to another collector. The number itself is never destroyed and never reused while held by someone else.

3.3 The edition size does not change. A withdrawal does not shrink or expand the edition — clause 5.1 of the Terms & Conditions fixes it permanently.

3.4 If a design had sold out and your withdrawal frees a piece, it goes back on sale at the original price. We do not auction returned pieces or price them differently.

4. After the 14-day period

4.1 Once the withdrawal period has passed, a piece is not refundable. The 14 days are a statutory cooling-off period, not an open-ended returns arrangement.

4.2 We do not buy pieces back, at any price, at any time. If we did, we would be setting a floor price for the collection, and that is precisely the kind of promise we do not make.

4.3 What you can do instead is list the piece on the Marketplace at a price you choose. A 5% service fee applies to a completed sale. We do not undertake to find you a buyer.

4.4 None of this limits your legal rights where a piece was misdescribed, where we have breached the Terms & Conditions, or where the consumer law of your country requires a refund.

5. Refunds we issue without being asked

We refund in full, without you needing to invoke anything, where:

• we decline your order after payment was taken;
• the edition sold out between your order and our processing of it, so the piece could not be issued;
• identity verification cannot be completed and we therefore cannot accept you as a customer;
• a payment was duplicated, taken in error, or taken in the wrong amount;
• a technical fault meant no serial number was ever assigned to you;
• we withdraw a design from sale before your piece was assigned;
• the law or a competent authority requires us to refund you.

The one exception is where paying you would itself breach sanctions or another legal restriction. Then the funds are held and released only on the instruction of the competent authority, and we will tell you as much as the law permits.

6. When we will not refund

• Where the 14 days have passed and none of the circumstances in section 5 applies.
• Where the Marketplace price of your piece has fallen, or where no other collector wants to buy it. A collectible losing value is not a fault in the collectible.
• Where you have simply lost interest in collecting, outside the 14-day period.
• Where you have already resold the piece.
• Where the order was placed with false information, with someone else's payment method without authority, or with funds of unlawful origin. In those cases money may be frozen and reported rather than returned.
• Where the piece is the subject of an unresolved chargeback, so that you cannot recover twice for the same purchase.

7. How refunds are paid

8. Problems and chargebacks

8.1 If you think a refund is due and we have declined it, write to info@ayni-unit.com. We acknowledge within 5 business days and aim to resolve within 30 days.

8.2 Please come to us before raising a chargeback with your bank. A direct refund usually takes days; a chargeback takes weeks, and the piece is suspended for the whole of that time.

8.3 Where a chargeback is raised, we will provide the card scheme with the order record, the acknowledgements you confirmed at checkout, and the confirmation email.

8.4 If you are still dissatisfied you can escalate under section 13 of the Terms & Conditions, including through the European Commission's online dispute resolution platform if you are an EU consumer.

9. Model withdrawal form

Copy this into an email to info@ayni-unit.com if it helps. Using it is optional — any clear statement works.